- Additional Policies -

Support Policy

At A2U, we prioritize your success. Our support policy outlines the following:

Support Hours: Our team is available Monday to Friday, 9 AM to 5 PM (local time), excluding holidays. Response Time: We aim to respond to all support requests within 24 business hours. How to Contact Support: Reach out via [email protected] or use the in-app support chat for quicker assistance. Included Services: Support covers software setup, troubleshooting, and guidance on usage. Custom development or integration services may incur additional fees.

Update and Maintenance Policy

We are committed to continuously improving our software:

Updates: Updates are released regularly to enhance features, fix bugs, and improve performance. Downtime Notification: For scheduled maintenance, we will notify users at least 48 hours in advance. Emergency Maintenance: Unscheduled maintenance may occur to address critical issues. We will inform users promptly.

Cancellation Policy

You can cancel your subscription at any time through your account dashboard.

Immediate Effect: Cancellation will take effect at the end of the current billing cycle. No refunds are issued for partial billing periods. Reactivation: You can reactivate your subscription within 30 days to retain your data and settings. After 30 days, data deletion may occur as per our data retention policy.

Data Retention Policy

We value your data and its confidentiality:

Account Data: User data will be retained for 30 days after subscription cancellation to facilitate reactivation. Data Deletion: After 30 days, all associated data will be permanently deleted, unless otherwise requested. Compliance: AutoRobo complies with local and international data protection regulations.

Custom Integration Policy

For businesses needing tailored solutions, we offer custom integrations:

Request Process: Submit your request via our support team for a quote. Timeline: Custom integrations are delivered based on agreed timelines. Fees: Additional fees may apply, depending on the scope of the integration.

Visit our Location

300-4838 Richard Rd, Calgary, AB T3A 6L1, Canada

Give us a Call

(647) 492-7999

Send us a Message

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